Warranty & Returns

14 day DOA product guarantee

If an item arrives damaged, incorrect or not working, you are covered. Contact us for a Return Material Authorization within 14 days of receiving the order. Where a replacement is due we arrange return shipment of the faulty unit, and once it has been received and inspected the replacement ships within 3 working days. Goods must come back in their original packaging to qualify — returns without it cannot be accepted.

30 day returns

Standard in-stock merchandise may be returned within 30 days of receipt, provided it comes back in its original packaging in new and resalable condition with the manuals, warranty cards and all accessories. We pay the return shipping for carrier damage, a defective product, a product inconsistent with its description, an incorrect item, or anything sent that you did not order. For any other reason the return shipping is the customer's responsibility.

Product warranty

Products are warranted against defects in materials and workmanship for the term stated on the product page, from the date of delivery. The warranty covers repair or replacement of the defective unit at our discretion. It does not cover damage caused by incorrect installation, modification, misuse, accident, or use outside the product's published specifications.

How to make a claim

Email us at sales@ecosworth.store with your order number, the email used at checkout and a description of the fault. Photos or a short video settle most claims with no further back-and-forth, and we confirm the next step within one business day.

Prefer to talk it through? Call 845 3186798, Monday–Friday, 8:30 am – 6:00 pm CST.