Contact Us

If you have a question about an order, a product, a warranty claim or a return, reach us either way below — a real person answers.

Before you write in

Please include your order number and the email address used at checkout — it lets us pull the order up straight away instead of writing back to ask. For a warranty claim, add a short description of the fault and, where you can, a photo or a short video.

Response times

Emails are answered within one business day and usually much sooner. Anything that arrives over a weekend or a public holiday is answered on the next business day.